Make Your Life… products are produced by a carefully selected premium print on demand service. Each item is produced immediately after purchase and shipped within a few days of production. In the rare occurrence an item does not meet expectations we ask that you please email the item condition and pictures if applicable to TomTateStudios@Gmail.com first before sending item(s) back. Any claims for misprinted/damaged/defective items must be submitted within 1 week after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.